I was using Kaspersky VPN and was satisfied with its performance until I needed coverage for more devices. I purchased the Premium version, which is advertised to support up to 10 devices. However, the additional device limit was never activated on my account.
I’ve reached out to Kaspersky multiple times regarding this issue, but they have completely ignored my messages. Their lack of response is unacceptable, especially for a product marketed with a money-back guarantee. I even attempted to request a refund, but no one has responded to that either.
Kaspersky needs to either activate the full Premium features on my account as promised or process my refund immediately. Their failure to provide support is deeply disappointing.
I bought Kaspersky Secure VPN and everything was fine at first, but after I chose to upgrade, my experience took a turn for the worse. I contacted their support team to ask about the upgrade process, but unfortunately, I didn't get a reply. I tried to fix the issue on my own by purchasing the premiu...
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...
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