Kaspersky offers a 30-day satisfaction guarantee, promising a refund if customers are not satisfied. However, despite this policy, my refund request has gone unanswered. I submitted a request on October 15 with reference code INC000016920835, but I have received no response. It feels as though Kaspersky is deliberately delaying to avoid processing my refund until the 30-day window expires. I am extremely disappointed and request that this issue be resolved promptly, with my refund issued as promised. Being a Kaspersky customer has been nothing but frustrating. Please uphold your guarantee and process my refund immediately.
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
On September 8, 2025, around noon, I purchased two separate 1-year licenses from the Kaspersky website using my email address m***@yahoo.com. My order numbers are 4adcdtdrrn6 and 4ADD3C3NQ3R. I paid $15 for each transaction, totaling $30. The payments were successfully charged to my credit card, but...
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