Kaspersky Password Manager Deleted All My Saved Passwords After Support Advice
I purchased Kaspersky Premium specifically because I needed the password synchronization feature between my devices. However, the data synchronization function did not work as expected.
In response to my support request INC000018477777, I followed the incorrect technical instructions provided by the Kaspersky technical team exactly as instructed. The result was a complete data disaster: all of my passwords, private notes, and account information accumulated over years in both the cloud server and my phone were permanently deleted and reset.
The company I paid for a service has left me facing a serious loss due to its own technical mistake. I strongly advise against paying for this program for password synchronization and data security purposes, as it may lead to serious data loss. I urgently request that Kaspersky Turkey representatives restore my server backups through a rollback process and recover my deleted passwords and personal data.
Despite requesting support from Kaspersky customer service on July 15, 2026, after more than a month has passed, my problem still hasn't been resolved, and it has become clear that it will not be solved due to the company's indifferent attitude. My accumulated passwords and private notes from years, which were deleted as a result of Kaspersky's erroneous guidance, have not been restored in any way. If Kaspersky were a company that did its job properly and could be trusted with a cloud backup system, it would have already restored (rolled back) my data by now. Just as we were embarrassed with our money, the company we entrusted with our data security committed a data massacre. Do not trust this brand or Kaspersky Password Manager with your password; you will become a victim. This permanent data disaster I experienced is final; the decision is yours.
