I purchased a 1-year Kaspersky Premium membership specifically for its VPN service, but the VPN is unusable. Frustrated with its poor performance, I submitted a refund request via email five days ago, yet I have not received any response.
Their website provides no direct support, and clicking the phone number option simply redirects to an email form. This lack of proper customer service is extremely disappointing for a premium product.
I demand an immediate refund for the service that failed to meet expectations. Ignoring refund requests and offering no real support to paying customers is unacceptable. I expect Kaspersky to address this issue promptly and process my refund without further delay.
I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...
I bought Kaspersky Secure VPN and everything was fine at first, but after I chose to upgrade, my experience took a turn for the worse. I contacted their support team to ask about the upgrade process, but unfortunately, I didn't get a reply. I tried to fix the issue on my own by purchasing the premiu...
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
I paid ₺799 to subscribe to Kaspersky’s VPN service, but I’m unable to connect to the VPN. Despite my payment, my account still shows as a Free subscription. I’ve tried reaching out to customer support several times—I've sent four emails today alone—but have received no response. There’s no live sup...
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