Undelivered Dyson V15™ / V11™ Battery For Weeks

On October 16, 2026, I ordered a Dyson V15™ / V11™ battery (Product Code: 970938-01-TR) from Dyson Türkiye and paid by credit card. On October 17, I received an email from Dyson Türkiye stating that my order numbered 910905598626 had been shipped. Since that date, the product has not been delivered and I have not received any meaningful update about its status. Despite repeatedly contacting both Dyson Türkiye customer service and the contracted courier company KolayGelsin, I have not been offered a concrete solution. I am only told that the “operations team is still investigating” and that I will be informed, yet nothing changes. My request for a refund is also being ignored. As of today, November 3, 2026, I still have neither the product nor my money back. For a brand with Dyson’s reputation, this situation is extremely disappointing, and had we known this would happen, we would not have placed the order in the first place. I request the immediate processing of a full refund to my credit card for order 910905598626 without any further delay and a written confirmation once the refund is completed.