On August 22, 2024, I purchased a 2-year Kaspersky Premium subscription for 1 device. The same day, I decided to request a refund and contacted technical support to start the process. Initially, I was told that the refund would be processed within 5-7 business days. After that period passed, they changed it to 5-10 business days. It’s now well beyond that, and I still haven’t received my refund. To make matters worse, they claim that the transaction was canceled before payment, which is clearly not true. I feel completely misled and frustrated by this process. I’m filing a complaint and demand that Kaspersky issue my refund immediately. This kind of treatment is unacceptable.
I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee. I contacted Kaspersky customer support immediately to initiate the refund p...
I purchased a digital product from them on April 13, 2023, and requested a return soon after. Despite the legal period for returns having expired, I have still not received my refund. Kaspersky Turkey claims that the money has been returned, but Ziraat Bank says they did not forward the refund. This...
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
I was using Kaspersky VPN and was satisfied with its performance until I needed coverage for more devices. I purchased the Premium version, which is advertised to support up to 10 devices. However, the additional device limit was never activated on my account. I’ve reached out to Kaspersky multiple...
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