I purchased an annual Kaspersky Premium subscription for one device directly from their website. Shortly after, I decided to cancel the subscription and request a refund, as it falls under their 30-day money-back guarantee.
I contacted Kaspersky customer support immediately to initiate the refund process, but it has been three days, and I have yet to receive any response. This lack of communication is unacceptable, and I feel completely disregarded as a customer.
I am requesting that Kaspersky honors its refund policy and processes my reimbursement without further delay. This situation has caused unnecessary frustration, and I expect prompt action to resolve this issue.
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
On August 22, 2024, I purchased a 2-year Kaspersky Premium subscription for 1 device. The same day, I decided to request a refund and contacted technical support to start the process. Initially, I was told that the refund would be processed within 5-7 business days. After that period passed, they ch...
Kaspersky offers a 30-day satisfaction guarantee, promising a refund if customers are not satisfied. However, despite this policy, my refund request has gone unanswered. I submitted a request on October 15 with reference code INC000016920835, but I have received no response. It feels as though Kaspe...
I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...
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