Turna.com Keeping Customers' Money Instead Of Refunding It

I booked a one-way Pegasus flight on 28 November 2026 through Turna.com. The flight was cancelled by the airline, so I requested a full refund from Turna.com via the same payment method I had used. However, Turna.com did not refund the full amount I had paid. They only returned part of my payment and kept the rest, even though the flight was cancelled by the airline and no service was provided. When I contacted them multiple times to explain that I was expecting a full refund of my original payment, they kept referring to so-called discounts and similar explanations that have nothing to do with the actual amount I paid. I find it unacceptable that a company keeps a portion of the customer’s money after a cancelled flight and then hides behind unclear discount policies instead of issuing a full refund. This experience has been extremely disappointing, and it was my first and certainly last booking with Turna.com. I request that Turna.com refunds the remaining part of my payment in full to my original payment method without any further delay, and that they clearly state why they initially failed to return the entire amount.