I currently have a Kaspersky Premium account and would like to renew it by increasing the number of users, but I’m unable to do so. Additionally, I haven’t been able to reach anyone for support, which is frustrating. On top of that, the Safe Kids application is causing consistent issues—parental permissions are delayed, which is causing problems for my child. These delays in granting access are unacceptable, and I expect Kaspersky to address these issues promptly. I need a solution for both expanding the user count on my account and resolving the problems with the Safe Kids app.
I was using Kaspersky VPN and was satisfied with its performance until I needed coverage for more devices. I purchased the Premium version, which is advertised to support up to 10 devices. However, the additional device limit was never activated on my account. I’ve reached out to Kaspersky multiple...
I bought Kaspersky Secure VPN and everything was fine at first, but after I chose to upgrade, my experience took a turn for the worse. I contacted their support team to ask about the upgrade process, but unfortunately, I didn't get a reply. I tried to fix the issue on my own by purchasing the premiu...
As my Kaspersky subscription was about to expire, I noticed that my registered credit card had also expired. When I attempted to make a payment and add a new card, the order status showed as canceled. For days, I’ve tried resolving this issue by emailing the help section multiple times, but I have y...
I’ve been emailing Kaspersky for days, requesting a refund, but I haven’t received any response. I mistakenly created this account while renewing my subscription on my old account and now need a refund. The policy states that I can get a refund within 30 days, and I’m well within that period. I woul...
I purchased an annual Kaspersky subscription expecting reliable performance, but I am unable to use the VPN while connected to Wi-Fi. Despite multiple attempts to resolve the issue, I cannot access any support to explain or fix the problem. The lack of customer service is frustrating and unacceptabl...
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