I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible?
What’s even more frustrating is that I received an email from Joom saying, “Your order has arrived in your country,” but when I check the app, the order has completely disappeared. It no longer shows in my account, and there’s no way to get accurate tracking or contact customer service.
I am extremely disappointed. Not only was the item not delivered, but I also have no clear explanation for why it was returned, and I have no way to speak with a real person about it. This is unacceptable. Joom needs to improve its delivery system and customer service. I demand a full explanation and proper compensation for the inconvenience.
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
I placed an order on Shein's online store, but the delivery never arrived. According to the tracking information, the package was supposedly delivered, but no one contacted me, and I never received a call or a delivery attempt. Now, when I check the status on Shein’s website, it says “Products Aband...
Sürat Kargo sent me a message stating, "Your package has been delivered," but I haven't received anything at all. I encountered issues when attempting to file a complaint on their website, as the system wouldn’t let me proceed. I checked the tracking number, and it indicates that the package was "de...
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