Joom Order Paid via Klarna Fails to Arrive Past Promised Delivery Date

On July 25, I placed an order for a perfume on Joom. In my order confirmation email, my order reference number appears as 1xqyd39g, and my Klarna reference number is jtwzqntl. The transaction went through successfully, and the first installment was charged via Klarna.

The perfume was scheduled to be delivered around August 3rd or 4th, but the item has still not arrived. The order was set for delivery to Wilhelminalaan 42, 2132 dv Hoofddorp, yet the package has not been delivered nor has any shipment tracking information been shared. There is no tracking info available within the app.

I have not yet communicated with Joom customer support or the seller because, given the lack of tracking details in the system, I was unsure how to proceed.

For this order—for which payment was processed and the first installment collected by Klarna—I demand either the immediate delivery of the package to my address or, if the product will not be sent, a full refund issued through Klarna.