On December 30, 2025, I placed an order on Joom for a product titled “MAGICLIGHT LED Lámpara de libro Ayuda para leer Luz de libro Lámpara de lectura Marcapáginas Ajustable,” with order number 67YWEX8P. The order was paid the same day for a total amount of 15,90 €. At the time of purchase, the promised delivery window was between January 1 and January 4.
However, as of January 3, 2026, I confirmed that the product had not been delivered, and in addition, the order no longer appears in my Joom orders section. I have not received the product, I have no updated tracking information, and I am unable to view the order in my account.
I have attempted to contact Joom customer service, but so far I have not been able to reach anyone to receive an explanation or a solution. Given that the order has not been delivered and has disappeared from my account, I am requesting a full refund of the 15,90 € I paid, to be issued as soon as possible.
I have returned the product which I purchased on March 18, 2025, via Amazon, by completing all necessary steps as required. The tracking number clearly shows that the item was received by the seller several days ago. Although the product has been delivered to the seller/company and the return proces...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
On July 19, 2025, I placed an order through AliExpress with the MK Magic store and paid ₺2218.57 for a hearing aid (Order Number: 1114561399365159). My bank confirms the payment was processed successfully, and the money was withdrawn from my account. However, my order does not appear under the “My O...
The order with delivery number 9028020236 (order no: 9654368518), which I placed on Thursday, December 5, still hasn't arrived. The order was supposed to arrive by Thursday, December 9 at the latest. It shows that the order was allegedly handed over to Yurtiçi Kargo, but for the last three days, it ...
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