Joom refunded me partially after a return, how do I get the full amount back?

If Joom refunded you only partially after a return and you want the full amount back;

• Check your order details and refund breakdown to see which amount was refunded and what was excluded
• Review Joom’s return and refund policy to confirm whether shipping fees, discounts, or taxes were deducted
• Make sure the returned item met all return conditions (correct item, unused, within return window)
• Take screenshots of your original payment, return confirmation, and partial refund amount

Contact Joom support and explain that the refund was incomplete;

• Provide your order number, return tracking/confirmation, original amount paid, and refunded amount
• Clearly state that you’re requesting the remaining balance to be refunded

Ask them to;

• Explain why the refund was partial
• Process the remaining refund amount if no valid deduction applies
• Confirm the total refund and expected timeline

If the problem persists;

• File a complaint on Xolvie to report a partial refund issue and request recovery of the full amount