I purchased a car head unit from Joom and received it on 8 May at my address in Ormsby St Margaret, Great Yarmouth. The product was advertised as “plug and play” but it arrived with the wrong wires, so I cannot even connect or use the device as intended. After noticing the issue, I contacted the seller through the platform, but I have not received any response from them. I also contacted Joom support, but they only reply roughly once every three days and keep asking for photos instead of providing a clear solution, which is causing a lot of delay and frustration while I am still left with an unusable product. I request that the correct leads for this car head unit be sent to me as soon as possible so I can use the device properly. If this is not possible, I would like a full refund for the product since it was supplied with incompatible wiring and cannot be used in its current state, despite being sold as plug and play.
The Lightview reading glasses we ordered from Joom on November 17 were delivered on November 25. However, when we opened the package and tried the product, we noticed that one of the built-in lights was not working, and the prescription strength was much higher than what we needed. We wanted to subm...
I purchased a DP-666 TEF6686 Radio DSP Full Band Portable Radio with LCD Display High Sensitivity DSP Receiver from Joom, but when the package arrived on 26 March 2026, only the antenna was delivered and there was no radio in the box. I ordered a complete radio receiver and did not receive the main ...
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
I recently ordered a product from Joom, only to discover that it was missing a charging adapter, which was not included in the package. Despite the fact that I provided photos and videos as evidence, they dismissed my claims. I even bought a scale to demonstrate the missing parts, determined to prov...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
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