Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with no response. As a result of this lack of support, I couldn’t pick up the parcel that passed through customs because it wasn’t registered as VAT paid and arrived with additional customs and VAT charges. I initially contacted you on 11.07 to request an invoice proving I paid the VAT. Two days later, you sent me one that didn’t include the VAT, and then I received no further communication. Please find attached our correspondence and respond as soon as possible; otherwise, the parcel will be returned. I see no reason to pay extra costs for this product when I have already paid the VAT. I also wrote to [email protected] but only received an automated reply. Please see the attached screenshot. That email address seems to be automatic, and no one replies, so the only way to contact Joom is through customer service, which also doesn’t respond.
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
I bought a lot of things from your Joom sales site. The item I ordered was delivered with a different order number. Despite explaining the situation to the Joom support team with pictures, they neither delivered the product I ordered nor refunded my money. To top it all off, they're blaming me for t...
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
The seller is not issuing an invoice for the product I purchased from Trendyol. They issued one initially but then canceled it and haven’t provided a new one since. Despite contacting Trendyol customer service several times, I only receive generic responses with no real action taken. The seller cann...
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