I recently placed an order on Joom worth around ₺4000, and I’m very confused about whether I’ll be charged additional customs fees or taxes when the package arrives. The app only shows the item prices in my cart, but it doesn’t clearly say whether the customs duties are already included in the total. I want to know if I’ll be expected to pay anything more than the amount shown—especially at the door or during delivery.
Am I going to face unexpected fees or surprise charges after paying in the app? If there’s any customs payment required, I’d like to be informed before placing the order—not after the product ships.
I need clear answers from Joom customer support: Will I be asked to pay anything else when the package arrives in Turkey? If the platform includes customs fees in the final price, they should transparently communicate this upfront. Please clarify this issue as soon as possible.
I made a purchase through the Guess app, and everything was listed in Turkish Lira during the checkout process. The shipping fee was also displayed as ₺0. I placed my order, assuming the item would be shipped from Turkey, but it turns out it’s being shipped from Germany. I just found out that since ...
I added about ₺970 worth of products to my cart on Shein. When I proceeded to checkout, I expected around ₺300 for shipping, but I was shocked when the total came out to ₺1900. Upon checking, I saw a customs duty charge of ₺580. I always thought customs duty was paid to PTT upon delivery, but it see...
On August 10, 2025, I placed an order on Shein for a dress to be delivered to Bitlis. My invoice clearly lists the product price and a ₺333 customs fee as separate charges. However, there was no information anywhere in the ordering process—either during checkout or payment—about whether I might be c...
Unfortunately, my Shein order was scheduled for delivery today, but it did not arrive as expected. Will it be out for delivery again tomorrow? Regrettably, the app is not configured for Turkish, making it difficult for me to comprehend the specifics. Furthermore, I was unexpectedly required to pay a...
I'm very frustrated with how DHL handled my latest shipment. I paid €25 for the product, but when it came, DHL said I had to pay customs charges because the shipping cost was included in that amount. This is confusing because when I bought the thing, I was not told that shipping would be included in...
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