Joom Fails to Deliver €103 Shoe Order Number 384Q6MGN

On June 28, I purchased a pair of shoes on Joom under order number 384Q6MGN, paying a total of €103 (€98 for the item + €5 for shipping). Although over a month has passed, my product has still not arrived, and there has been no progress in the shipping process.

Even though I submitted a refund request through the app, no concrete solution is offered beyond statements indicating that the order was not shipped, and my money is not being refunded. I am neither receiving my product nor getting my money back.

Since my package has not arrived for a long time and no shipment has taken place, I demand a full refund of the entire €103 to my card/account as soon as possible.