Xolvie Resolution Specialist August 05, 5:05 pm
If Joom keeps delaying your order without telling you why, go to "My Orders" on the website or app, pick out the item, and tap "Track" to see the most recent state.
If the tracking doesn't show any movement for a long time or gets stuck in shipping, it's likely that the seller hasn't sent it or that customs is holding it up.
Take a copy of the tracking number and use a third-party tracker like 17track.net or ParcelApp to see if the shipping partner gives you more information.
You can ask for a refund right from the order page if there is no new information within the expected delivery window.
Remember, you're not alone in your experiences. Explore Xolvie to read about the challenges others have faced and share your story.
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