Joom sent a broken product and won't reply, how can I escalate this to get a replacement?

If Joom sent you a broken item and isn't getting back to you, go to "My Orders," choose the item, and tap "Open Dispute" or "I have an issue" to file a complaint.

To make a formal case in their support system, upload clear pictures or videos of the damage, explain the problem in detail, and ask for a replacement or a refund.

If you don't hear back in a few days, email [email protected] with your order number, a brief description of the problem, and proof.

❗ If Joom doesn't fix it after you report it, join others who’ve shared their stories and found solutions. File your complaint on Xolvie to bring attention to the issue.