On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates.
Every time I click the provided tracking link or the “Check Your Order” button, I get the same error message: “An error occurred.” This has been ongoing for weeks, and it’s completely unacceptable. I’ve received no updates, no delivery, and no way to reach anyone for a proper status check.
I am now demanding that Joom either deliver the watch immediately or refund me the full amount I paid. It should not take months to ship a simple item, and customers should not be left in the dark without proper tracking. Please resolve this issue as soon as possible.
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p...
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