Joom order No. JVX68EXP was received and never refunded despite several requests. Please refund me quickly or I will report the site as fraudulent. A quick response is expected. I have received no replies to my emails, and you are not issuing the refund. I will return to shopping with other sites because they offer good value for money and very fast refunds.
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p...
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
Hello there, I sent back an item to Vivense more than a month ago. They confirmed receiving the return and assured me that I would get a refund within 14 business days. However, it has been longer than the promised period and I still haven't received my payment. Even after completing the form on the...
I bought a lot of things from your Joom sales site. The item I ordered was delivered with a different order number. Despite explaining the situation to the Joom support team with pictures, they neither delivered the product I ordered nor refunded my money. To top it all off, they're blaming me for t...
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
Comments