I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable.
I expected prompt delivery, but instead, Joom has caused unnecessary delays and frustration. Customers should not be made to wait endlessly for either their order or their money. I demand an immediate refund and a proper resolution to this issue. It seems like Joom is more focused on inconveniencing its customers than delivering on its promises. This experience has left me deeply dissatisfied.
I shopped from joom.com and bought a rechargeable robot vacuum cleaner. It wasn't as big as it looked in the pictures and seemed like a toy; it neither picks up dust nor does anything else. They sent something worthless. There's no live support line or anything; the money is gone. These people are outright scammers. Do not buy anything from joom.com under any circumstances.
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
I placed an order with Pull and Bear on the 20th, expecting timely delivery of the two items I purchased. Today is the 30th, and my order hasn't even shipped yet. Originally, the estimated delivery date was set for the 1st of next month, but it’s already been over 10 days, and the items are still ma...
I bought a lot of things from your Joom sales site. The item I ordered was delivered with a different order number. Despite explaining the situation to the Joom support team with pictures, they neither delivered the product I ordered nor refunded my money. To top it all off, they're blaming me for t...
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