I placed an order for herbs on Joom with order number 67Y87M72 and tracking number SYES010328081, to be delivered to my address in Barcelona, Spain. The shipment was marked as delivered about a week ago, but I have never received the package. Despite the tracking status showing as delivered, nothing has been delivered to my neighbors, and there has been no delivery notice. I contacted Joom customer service and was only told to wait, but since the parcel is already marked as delivered, it appears that the order has either been lost or mishandled. Because I paid for a product that I never received, I request a full refund for this order as soon as possible. I expect Joom to investigate what happened to this shipment and resolve this issue promptly.
I placed an order on Joom and received a message today saying the package was returned and a refund process had started. However, no one ever came to my address, no delivery attempt was made, and I was never contacted by a courier. How is this possible? What’s even more frustrating is that I receiv...
On December 30, 2025, I placed an order on Joom for a product titled “MAGICLIGHT LED Lámpara de libro Ayuda para leer Luz de libro Lámpara de lectura Marcapáginas Ajustable,” with order number 67YWEX8P. The order was paid the same day for a total amount of 15,90 €. At the time of purchase, the promi...
On March 30, I placed an order on Joom for a men’s wristwatch as a gift for my husband. About two weeks later, I received an email notification stating that the order had shipped. However, since then, I haven’t been able to track the shipment or get any reliable updates. Every time I click the prov...
I placed an order on Joom.com nearly a month ago, and my product still hasn’t arrived. To make matters worse, I was informed that if it doesn’t arrive by February 10, they will initiate a refund. Why should I have to wait until February 10 for a refund? This is completely unacceptable. I expected p...
Dear Joom Customer Service, I’m writing here because no one from customer service has responded to me since 13.07.25, when I was told it would take 10 days to receive an invoice showing that I paid the VAT. Since then, it seems I’ve been blocked, as I’ve kept trying to contact customer service with ...
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