On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolutely false—several items were never delivered to me. Undelivered items: • AHEIM mirrored wardrobe doors – 5 units • PAX wardrobe frames (white) – 3 units These items were neither delivered to my address nor was I contacted by the delivery team. No calls, no messages, no visits—yet the system falsely states “Delivered.” To make matters worse: • IKEA’s customer service is impossible to reach, with only automated responses and no human support. • Arvato, the delivery partner, is even worse—no reachable contact, no updates, and no accountability. This situation is unacceptable. I paid over 8,500₺ (approx. €240) for items I have not received, and I have no access to a real person to resolve this. I demand: • Immediate delivery of the missing items or a full refund, • A formal explanation and apology for the inconvenience and the misleading status update, • And urgent improvement of customer support services for both IKEA and Arvato. If I do not receive a satisfactory response, I will pursue this matter through official consumer protection channels, including the Consumer Arbitration Committee and legal action if necessary. This has been a deeply frustrating experience and I strongly advise others to be cautious.
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
On September 8, 2025, we purchased a wardrobe door, internal components, and mirror products online through the corporate platform. During installation, we noticed that some parts were broken and not suitable for assembly. A report was prepared during the assembly service, and a return process was i...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time...
On July 26, 2024, I placed an order for a Pax brand 3-door wardrobe from IKEA's online store, spending nearly 25,000 TL, with a shipping cost of around 2,500 TL. Upon receiving the delivery, the three wardrobe doors appeared to be well-packaged, but when we removed the bubble wrap, we found that the...
Comments