I have been having a serious verification problem with my CEX.IO account for a long time, and it is preventing me from accessing my own funds. I started facing this issue a few years ago, when I was in Hong Kong and could not access CEX.IO properly, so I was unable to complete the verification process at that time. Because of this, my account has remained unverified for years. Recently, yesterday, I was finally able to access CEX.IO again and tried once more to complete the verification. However, the system still does not allow me to verify my account and does not clearly explain the reason or show me how to resolve it. I am stuck in a loop where I keep trying to verify, but it never gets completed, and I am not given a clear explanation. At the moment, I have approximately 14,000 USD locked in my CEX.IO account that I cannot use or withdraw because my verification is not accepted. I have tried to reach CEX.IO customer support about this issue, but I have not received any response so far, which makes the situation even more stressful and worrying for me. In this situation, I request that my account be manually reviewed and verified so that I can regain access to my funds, or that an alternative solution be offered that allows me to safely withdraw my balance. I ask CEX.IO to urgently contact me, clearly explain what is blocking my verification, and resolve this issue as soon as possible so I can access the 14,000 USD in my account.
Dear CEX.IO Support, I'm having trouble verifying my account and I'm not sure what I'm doing wrong. I've gone through the process several times, but I keep getting stuck. Could you please help me understand what's going on and guide me through the verification process? Thanks in advance for your hel...
I have been using my CEX.IO account on my Android phone in Costa Rica for years without any issues, but since around 31 January–1 February 2026 I have been completely unable to log in to the main CEX.IO app. When I try to sign in, the system says it will send a verification code to my phone, but no ...
I originally registered on CEX.IO in 2021 as a Russian citizen, but after the Russia-Ukraine war began in 2022, my account was frozen. Now, I have moved to Turkey and officially obtained Turkish citizenship, so I updated my account information accordingly. Despite making these changes, CEX.IO still...
I have been a customer of CEX.io Crypto for more than 10 years. For the past week, whenever I try to log into my account, I am required to enter a verification code that is supposedly sent via SMS. The system says the verification code has been sent, and when I select the option to resend it, nothin...
I'm having trouble accessing my OKEx account. It's been 15 days of frustration, constantly encountering the dreaded "wrong password" message with no resolution in sight. I would greatly appreciate your assistance. I've reached out to numerous individuals and conducted thorough research, yet I have b...