On May 18, 2025, I made a purchase from IKEA. Despite providing my invoice information completely and correctly to the cashier, the invoice was issued with an incorrect Turkish ID number—entered as “11111111111.” This mistake was entirely due to staff negligence and not any error on my part. As a result, I lost my right as a consumer to claim or deduct VAT. Additionally, the receipt I was given is so faintly printed that the information is unreadable, rendering the document invalid for official use. I request that this incorrect document be corrected and that a new, legible version be issued to me. I kindly ask that the necessary action be taken.
On November 19, 2024, I canceled the products I ordered under order number 121911249890946 through the IKEA application. Despite this, an invoice for my order was issued on November 21, 2024. On November 25, 2024, I received an email from IKEA with reference number 061911241553706, informing me that...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
To Whom It May Concern at IKEA, I purchased an OXBERG bookcase door from your IKEA Ümraniye branch in Istanbul, Turkey, on December 11, 2024. I was only recently able to assemble the product, just three days ago. Upon opening the box, I noticed that the item was damaged. I have photographic evidence...
I purchased delivery along with assembly and collection services in-store at IKEA on 12 August 2025. However, the delivery never took place, meaning the paid service was not performed. Despite this, I am now being asked to pay a second delivery fee in order to receive the service I have already paid...
On 13.09.2024, I placed an order with the number 211309241610966 through the IKEA mobile app. On 16.09.2024, I received a message stating, “Your package will be delivered today.” However, the courier company detected damage to the package and informed me that the order would be returned. Later, when...
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