IKEA Delivered a Damaged Product - Now Asks for an Invoice Instead of Repair

I paid an extra fee for delivery and assembly services to ensure the product I purchased would not be damaged. The delivery team arrived but didn’t even touch the item. When the IKEA assembly team came, they discovered the product was already damaged. The item was clearly defective, and the installers documented the issue. Instead of arranging for a service team to collect the damaged part for repair or replacement, they are now talking to me about an invoice. It seems they want to avoid handling the problem themselves by forcing the customer to take additional steps. This attitude from a well-known company toward a corporate customer is truly surprising. I’m not returning anything—shouldn’t they be the ones coming to fix the product? Why are they asking for an invoice if I haven’t initiated a return? We’ve had previous bad experiences with faulty products from IKEA as well. I believe no one should shop from IKEA again. They work with teams that don’t reflect the brand’s reputation, and this disappointing experience has been deeply frustrating.