On 26.07.2025, we entered the IKEA Antalya store. We toured the first floor and then went up to the second. My 6-year-old son had a mini scooter with him. A female security guard inside the store (I couldn’t see her badge and she didn’t give her name) told us that riding a scooter inside was not allowed. We said she was right, but explained that since I’m pregnant, going back downstairs to hand it over would be difficult. So we dismantled the scooter and placed it in our shopping bag in a boxed format, similar to how it's sold in stores (as if we had just bought it and weren’t using it). The security guard then acted like an FBI agent, saying “I’m calling my superiors,” as if she had just caught an international criminal. If we had bought a scooter and carried it in a bag, or even bought a knife or sharp object (which the store sells plenty of), wouldn’t those be more dangerous than a dismantled, unused scooter? Use some common sense! Riding a scooter may be prohibited, fine—but unless you can show me a written rule stating that carrying one is also banned, I’ll escalate this. I also intend to file a complaint against that staff member who thinks she’s a secret agent.
On June 16, 2025, around 9:00 PM, when I tried to enter the IKEA Ümraniye store, the security guard at the X-ray area stopped me and said I couldn’t enter the store with my dog in my arms. He told me that I could only bring my dog into the store, which sells pet products and claims to be pet-friendl...
My child was denied entry to the Smaland play area at the IKEA Ankara Mamak branch on February 25, 2024, around 7:01 PM. Even though my child is 6 years old, they were not allowed in because the employees refused, which was very upsetting. Initially, I was not satisfied with this procedure. It was a...
IKEA works with non-professional transporters in Turkey. I received a message stating that the furniture I purchased from the IKEA Bayrampaşa store in Turkey would be delivered on October 3, 2023, between 15:00-18:00. Upon receiving this message, I took leave from work and started waiting for the fu...
I bought a product from Antalya IKEA Store 15 days ago. I ordered it to be brought to my house in Isparta by cargo. Products arrived 10 days ago last ...
I purchased a Pax wardrobe from the IKEA Bayrampaşa store and had to return a component of it. I was informed that I could visit the store to process the return, as the item was originally purchased in-store. We completed the transportation form for the return and made the payment for transportation...
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