Unfair Warranty Denial by IKEA Due to Unrelated Fabric Damage

I purchased a sofa from IKEA Turkey three years ago, which came with a 10-year warranty. Recently, the seating area of the sofa noticeably collapsed, and upon inspection, it was clear that the internal frame had broken. I contacted IKEA’s service team, and they confirmed both the sagging and the broken frame. However, because there were visible scratch marks and some tears on the fabric caused by my cats, I was told that the product may be excluded from warranty coverage. Unfortunately, this was later confirmed, and my warranty claim was denied based on the fabric condition. While I acknowledge that the upholstery has visible damage from my pets, I find it unacceptable that this cosmetic issue is being used to deny warranty service for a structural failure. The damage to the fabric is purely superficial and has no direct connection to the breaking of the internal frame—a clearly different and much more serious issue that should fall under the warranty. IKEA advertises a 10-year warranty to provide customers peace of mind regarding the structural durability of its furniture. Yet in this case, that promise is being disregarded based on an unrelated reason. I expected a more fair and technically sound evaluation from a global brand like IKEA. I respectfully request that IKEA Turkey reassess this decision, taking into account that the internal frame failure is not caused by the torn fabric, and provide a proper resolution for this issue under the terms of the warranty.