HP warranty claim

I started experiencing hardware issues with my HP Victus Gaming Laptop 16-r0013-NT just one day ago, including problems with the screen, keyboard, and motherboard. The issue first appeared while the laptop was running, when the screen began flickering on and off. I contacted the authorized service c...

I purchased a second-hand HP 2-in-1 touchscreen tablet PC online. The device was functioning well in terms of overall performance; however, when switched to tablet mode, the touchscreen failed to activate. In order to clarify the issue and find a solution, I contacted HP technical support. I had a r...

Hello, the heatsink (copper metal plate that radiates heat) of my HP Envy laptop, which I bought 1.5 years ago, has lost its function due to a chronic manufacturing defect, with no physical damage. After doing some research, I found that this is a known issue in these devices and the heatsink needs ...

I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...

I purchased an HP Victus 16 s-0046nt laptop. In its 8th month, the "W" and "S" keys started to stick and sometimes stopped working entirely. Customer support applied a BIOS update which temporarily resolved the issue. However, in the 11th month, the same problem occurred again. When I contacted them...

I purchased an HP Victus 16 gaming laptop in December 2023, and at the beginning of 2025, it started experiencing a screen blackout issue. While playing games, the screen goes black and stays that way for a while; when it eventually comes back, if I don’t close the game, the same issue keeps repeati...

In September 2024, we purchased a 14th-generation HP computer. When the device arrived, there were two spots on the screen about the size of chickpeas. We immediately sent the computer to the service center, where we were told that a replacement part needed to be ordered from abroad. The repair proc...

My laptop, which I sent to HP Repair Center during the warranty period, was not delivered on time in violation of consumer rights. Due to the first problem, my laptop entered the HP repair center on 27.09.2024. After the motherboard repair was completed, it left the service on 15.10.2024 and arrived...

My first HP Omen laptop malfunctioned on July 31, 2023, and was sent for repair under Service Ticket No: WO-022224415. When the 20 working-day repair period was exceeded, I requested a replacement. However, customer service representative Ö*** K*** initially resisted, speaking rudely on the phone an...

I'm dealing with a company that doesn't even have any information about the computer I gave to the technical service. My HP Omen 16 device, which I delivered on the 3rd, was waiting for a motherboard order due to its chronic fault, and then an adapter cable. When I called to get information about th...

Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...

I bought an HP laptop just four months ago, and the keyboard already broke. I sent it in for warranty repair a month ago, and they still haven't fixed it! All they say is "it's in repair." What kind of repair takes a month? It's just a keyboard replacement! I'm still paying for this thing, and I can...

On April 17, 2023, I purchased an HP monitor. Upon receiving it, I encountered issues and sent it for warranty service. Shortly after, I was informed that a part had been ordered from abroad. Despite receiving a replacement, the problem persisted. On June 25, 2024, while my warranty was still valid,...

On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...

I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...

I handed over my computer to HP for repair on April 5th. Despite the holidays passing, including April 23rd and May 1st, and more than 20 business days, my device wasn’t repaired. I exercised my legal right to product replacement through customer support. A representative from customer loyalty reach...

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I entrusted my laptop to HP service for routine maintenance and checks 12 days ago (May 3, 2024). While it was returned the next day under warranty, a tedious and costly process unfolded once the warranty expired. They demanded exorbitant fees of ₺1,250 for maintenance and ₺1,837.20 for battery repl...

I reached out to the HP Turkey team regarding an issue with a dead pixel on my HP Victus 16-e00nt AMD Ryzen5-5600H 8GB RAM 512GB SSD 4GB GTX1650 laptop. I was given a code. I dropped off the computer at the Yurtiçi Cargo branch using the provided code. Once I had completed the delivery, I received a...

Registration number WO-024699668 HP. This is also stated on HP's website. A quote shouldn't take this long. After reviewing the previous complaints, I expect you to pay more than the price of the monitor. I wonder what kind of price shock they will give for the monitor, which I am not at fault for a...

Since April 4, 2023, to December 25, 2023, my laptop's motherboard failed thrice, with additional repairs including keyboard replacements. After two motherboard replacements, on the third instance, I was offered a new device, only to receive the same faulty motherboard. It arrived around December 20...

Hello, I purchased an HP Spectre X360 notebook on April 30, 2019. Due to a primary battery issue, I encountered the attached error, so I left it at BSD Maltepe, their own service, on February 2nd. Today, Z****** Ö******* from HP called me, stating that they don't have batteries in stock, offering ei...

On April 17, 2023, I got an HP Pavilion Gaming Keyboard 800 from a BIM store. However, on October 27, 2023, the keyboard malfunctioned. I contacted the 4448121 support hotline and inquired about the repair process. Surprisingly, I was told that the goods couldn't be obtained, and they offered me a r...

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