About two months ago, the iPhone 13 I purchased was damaged due to moisture from being in my pocket. First, the front camera stopped working, and the next day the phone began turning on and off by itself. Two weeks ago, I went to Apple’s store where they said they would send the device to service an...
I purchased an Apple iPhone 16e three days ago, and from the very first day, I have been getting a “person not detected” error in portrait mode. I also cannot take blurred-background photos of cars, flowers, or nature. This issue is not only happening to me—many other users are experiencing the same...
For about a year, my iPhone 13 has been waking the screen when a call comes in, but the touchscreen becomes unresponsive. In this situation, I have to either turn off the phone or end the call and restart it using the power button. The problem occurs in almost every call (9 out of 10). I have been i...
I am writing to address the unacceptable situation regarding the brand-new Apple iPhone 13 I purchased from your store on October 18, 2025, and to demand an immediate full refund. Right out of the box, the device could not read the SIM card, which clearly qualifies it as a “defective good” under the...
On November 11, 2025, I purchased an iPhone 15 for 47,000₺. When I brought the device home, it displayed an activation error, and even the store was unable to complete the setup. I had to send the brand-new phone, which I hadn’t even inserted a SIM card into, to service without ever being able to us...
On January 6, 2025, I purchased an iPhone 16 Pro from Apple for ₺88,778. On October 2, after plugging it in to charge, vertical lights and lines appeared on the screen when it was turned on, and the device also experienced overheating issues. I delivered the device to the service center on October 6...
The motherboard of my iPhone 14 has malfunctioned. I purchased the device in France in July 2023 and registered it to my passport on July 7, 2023. I used it without any issues for about a year and a month. In August 2024, the phone began to have problems—it still works but constantly shuts down and ...
I have been an Apple user for many years and I am currently using an iPhone 14 Pro. Since the latest update, whenever I open the Photos app, the phone crashes and returns to the home screen. I am unable to use the app at all. I contacted Apple Support Turkey and received a response stating that the ...
About a year ago, I purchased an iPhone 11 from a local phone shop. For the past two months, I have been experiencing a serious issue with the Face ID security feature. My device sometimes recognizes my sister’s face and unlocks the phone. This situation raises concerns for me regarding both securit...
I purchased an iPhone 16 Pro in December, and since then I have been experiencing several issues with the device. The phone frequently freezes, which has significantly affected my usage. I have already sent the device to service three times, but each time I was told that no issues were found and the...
I have long been experiencing hardship due to Apple iCloud’s storage package pricing and policy. I use an iPhone XR and need approximately 442 GB of storage space, but Apple only offers 200 GB (₺129) and 2 TB (₺399) plans. The 200 GB plan is insufficient, while the 2 TB plan is far beyond my needs a...
I bought an iPhone 16, and in less than three months a software update caused the network to stop working. After that update, all incoming calls to my phone showed as busy, and when I tried to call someone, I received a “call failed” message. I sent the device to the service, but Apple did not provi...
On September 17, 2025, I installed the latest iOS 26 update on my iPhone 12, and ever since, the device has been experiencing severe freezing issues. The phone constantly lags, especially when switching between apps, making it nearly impossible to use smoothly. I never had this problem before the up...
After installing the iOS 26 update on my iPhone 12 on September 17, 2025, my device began experiencing severe freezing issues. The phone constantly lags and becomes unresponsive, especially when switching between apps, making smooth usage impossible. Before this update, I never had such problems, wh...
I purchased an iPhone 16 Pro Max directly from the Apple Store with the understanding that the device included advanced artificial intelligence (AI) features, as this was clearly highlighted at the time of sale. However, since the day I received the phone, none of the promised AI capabilities have b...
After installing the iOS 26 update on iPhone 11 devices, both phone calls and text messages stopped working properly. Users are unable to make calls or send messages following this software update. Apple urgently needs to address this issue and release a revised version of the iOS 26 update. Custom...
I am using an iPhone 16 Pro Max, and after installing the latest iOS 26 update, the phone has become a complete disaster in terms of battery performance. Now I need to charge my device at least twice a day, and if I use it a bit more heavily, I end up charging it three times a day just to keep it ru...
About a month after they upgraded my iPhone 13, I started experiencing intermittent hearing issues when I was talking on speakerphone. This problem has persisted since the day I got the phone and reoccurs during calls. I took it to warranty service twice before receiving assistance. After the first ...
About one month after purchasing my iPhone 13, I began experiencing an issue during speakerphone calls— the other party hears my voice cutting in and out. This has been happening since I first bought the phone and occurs during every single call. So far, I have sent the device to service twice unde...
While using my iPhone 15, the device suddenly froze and shut down. I brought it to the Apple Akasya store, where they immediately claimed it had liquid damage—even though they had not even opened the device. I objected and requested further inspection twice, but each time the same response was given...
I started using my iPhone 16 Pro on November 15. After the Ramadan holiday, I noticed the battery health had already dropped to 98%. Two weeks later it went down to 97%, and since then, it has been decreasing by about 1% every week. Despite not using the phone excessively, last week the battery heal...
On August 11, 2025, I purchased an iPhone 16 Pro Max from Vatan Bilgisayar in Muğla. About 10 days after purchase, I began experiencing serious camera issues. Photos have a strong yellow tint, the resolution appears low, and the front camera in particular takes visibly poor-quality pictures. When I ...
After installing the iOS 26 update on my iPhone 16, I noticed that the battery started draining much faster than usual. Even though my battery health is in good condition, ever since the update, the phone loses charge significantly quicker than before. I strongly believe this is a software-related i...
On the night of September 16–17, after installing the latest update on my iPhone 16 Pro Max, I began experiencing serious problems. Before the update, the battery easily lasted an entire day. Now, it struggles to last even 7 hours. In addition, the phone constantly overheats and never cools down, e...