HP

14100

(14 reviews)

133 Complaints

Frequently Asked Questions (FAQ)

How can I troubleshoot the most common HP laptop issues?

You may try one of the related troubleshooting steps listed here:
- If your HP laptop is not turning on, make sure to check the power cord. Ensure that it is securely connected to both the outlet and the laptop. If you have properly plugged in the power cord and your laptop is still not turning on, you may want to consider replacing the power cord.
- If your laptop freezes, you can try restarting it by holding down the power button for 5 seconds. If the issue continues, you may want to think about updating the drivers on your laptop.
- If your HP laptop is running slowly, try closing any programs that you don't need and check how much RAM is being used. If your laptop is using a large amount of RAM, it may be necessary to add more RAM.
- To troubleshoot a laptop screen that is black, start by checking the power cord. Make sure it is securely connected to both the outlet and the laptop. If the screen on your laptop stays black even though it is properly connected, you may need to replace the screen.
- If your laptop keyboard is not working properly, you should check the keyboard connections to make sure they are securely plugged in. If your keyboard is properly connected but still not working, you may want to consider replacing it.
- To resolve the laptop touchpad issue, please check the touchpad settings to make sure it is enabled. If the touchpad is enabled but still not working, you may want to consider replacing it.
- To check the health of your battery, you can use the HP Battery Health Utility. If the battery health is low, it may be necessary to replace the battery.

HP Laptop computers often experience issues including sluggish performance, overheating, software bugs, hardware breakdowns, and dead batteries. Several things, such as old drivers, malware infestations, faulty hardware, and excessive use, might contribute to these issues.
If you are having trouble troubleshooting these issues by yourself, feel free to contact HP customer support for additional help.

What is HP's warranty policy for laptops?

Depending on the product and area, HP provides various warranty options for its laptops. HP laptop warranties are typically one year from the date of purchase and cover hardware problems and malfunctions. Clients may also choose extended warranties and extra services like accidental damage prevention and onsite assistance.

What voids the warranty for an HP laptop?

An HP laptop's warranty may be voided if it sustains physical damage as a result of accidents or inappropriate use; it also may be voided if it undergoes unauthorized modifications or repairs; and if it has software that has been modified in a way that causes the system to become unstable or raises security concerns. Using components or accessories that are not manufactured by HP, such as batteries or chargers manufactured by a third party, might also render the warranty null and invalid.

Does HP replace damaged products?

Throughout the specified warranty term, HP will either repair or replace your HP laptop at no cost to you. Customers may be entitled for a refund or store credit if the laptop cannot be fixed or replaced. Customers who experience data loss or other problems are not covered by HP's warranty policy and may need to acquire supplemental insurance or protection.

How can I reach HP support?

The quickest way to get in touch with HP support is to submit a case online at www.hp.com/contacthp. This allows in-depth communication with a support representative and quick resolution of your problem.
If you need help after submitting a case, HP is available at 800-474-6836. Unfortunately, HP does not currently provide live chat help.

About HP

Hewlett-Packard, or simply HP, is a worldwide information technology firm with headquarters in Palo Alto, California. Established in 1939, HP is now a global leader in providing solutions for office and home printing and computer needs.

HP has choices for all types of customers whether a consumer, corporations, or government agencies. Desktop and portable PCs, printers, scanners, and tablets are among their best sellers. In addition to selling their hardware, they offer a range of services to back it up, including security and administration software.

HP has a presence in various regions such as the United States, Canada, Europe, and Asia. The company has personnel and partners spread across the globe, reaching thousands of people.