My first HP Omen laptop malfunctioned on July 31, 2023, and was sent for repair under Service Ticket No: WO-022224415. When the 20 working-day repair period was exceeded, I requested a replacement. However, customer service representative Ö*** K*** initially resisted, speaking rudely on the phone and warning that I would wait months if I went to the Consumer Arbitration Board. She also offered to refund the invoice amount if I preferred. Despite her attempts at intimidation, I succeeded in having my replacement request approved after nearly two months. I received the replacement on September 15, 2023, and extended its warranty with the HP NB SVC - Platinum package on January 26, 2024, for ₺2280. Unfortunately, the new HP Omen laptop also had issues, experiencing multiple motherboard failures. Each time it was sent for repair: on July 26, 2024 (Service Ticket No: WO-026473816), August 27, 2024 (Service Ticket No: WO-026789740), and again on October 25, 2024 (Service Ticket No: WO-027758031). I submitted a new replacement request, number 5133150107, but was again told by Ö*** K*** that only repairs would be offered. Ö*** K***, currently in HP Turkey's customer service, has disregarded consumer rights and caused considerable inconvenience. According to Law No. 6502 on Consumer Protection, “If it is understood that the sold goods are defective, the consumer may request replacement.” By knowingly failing to resolve my case and using intimidation tactics, she appears to exploit legal delays and customer inexperience. She even refused to document her statements by email, resorting to wordplay instead. I condemn this behavior by HP and demand the immediate replacement of my defective device. I also urge other users to be aware of similar issues. If my issue is not addressed promptly, I will file complaints with both the Consumer Arbitration Board and HP Global, including all relevant documents and email correspondence.
Because my HP Omen 17-ck0000 computer's keyboard and other parts were defective, I paid for it on 08.03.2023, shipped it, and sent it for repair. Because I know it will take so long, I found a replacement computer and am attempting to manage it with the old one. The last piece, the keyboard, appears...
On April 22, 2023, I purchased an HP Omen Vector Gaming Mouse from the Media Markt branch in Kentpark, Ankara. After one year, the mouse malfunctioned; when connected to the computer, it does not work at all and does not light up. Since the product was under warranty for two years, I took it to Medi...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
On April 17, 2023, I got an HP Pavilion Gaming Keyboard 800 from a BIM store. However, on October 27, 2023, the keyboard malfunctioned. I contacted the 4448121 support hotline and inquired about the repair process. Surprisingly, I was told that the goods couldn't be obtained, and they offered me a r...
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