5
Resolved

HP Victus 15-FA1031NT Laptop Overheating Nightmare

Hasan
January 30, 2024 1:33 PM215
Hasan's Thank You Message
Thank you

I purchased the HP Victus 15-inch gaming laptop with i5 12500H and RTX4050 a mere 2.5 months ago, and unfortunately, it is currently plagued by severe overheating problems, resulting in unexpected shutdowns. Even with games that aren't in high demand, the same issues continue to arise. I've reached out for technical assistance, but this situation is completely unacceptable, especially at this time. Waiting for a response from technical support. Hoping my decision doesn't lead to regret.

February 1, 2024 1:21 PM (1 day after complaint)

Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer, Hasan K., has posted on your website. Following the publication of his post on your site, our Customer Relations Officer contacted Hasan K. and provided information on the matter. We present the issue for your information and wish you good work. Best regards, HP Turkey Corporate Products Customer Relations

Hasan
Hasan
March 31, 2024 9:24 AM

Thank you

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