HP Laptop Motherboard Failure - 3 Replacements Yet Same Issue

TİM said they would relay the message, but they did not get back to me. In some cases, rights are just on paper; additionally, concepts like reputation, ethics, quality, and satisfaction come into play. You are selling a chronically defective product, hoping it won't break down during the warranty period or that the customer won't seek their rights. It would be beneficial for your company to investigate the matter in detail.

Is this the response you gave to what I wrote? Below is your irrelevant communication email. "As I mentioned before, we cannot support the exchange/return of your product. Since the warranty of your old product has expired, I would like to inform you that you can receive support for repair if you pay the repair fee." Your Customer Representative's response is partially correct. Although he said that the warranty of the new device would expire, he mentioned that you would help for a while longer and that you were not that strict. (See: Phone conversation) Also, you called within 10 days to ask about the status of the device that malfunctioned again within 3 days, (this should be in your records, and I have it too) I explained the malfunction in detail, he said he would convey it, and we did not get back to you. Also, the new device was opened in your Service, and your Service said that it shows a 2-year warranty on the screen, I said they made a gesture. In some cases, rights and law are on paper, and concepts such as reputation, ethics, quality, and satisfaction come into play. You sell a product with a chronic defect, hoping it won't break down during the warranty period or that the customer won't claim their rights. You constantly deny that it has a chronic issue and finally accept it (Your Service). Investigating the issue in detail would be beneficial for your Company. Also, please respond here, not via private email, and know that I will respond to your baseless answers with the records I have. Note: What is the warranty period for the product replaced by the Service? What is the warranty period for the product replaced by the Service? Article 11- (1) The warranty period of the replaced product during the warranty application is limited to the remaining warranty period of the purchased product. However, if the remaining warranty period is less than one year, a minimum one-year warranty period must be provided for the replaced product.

Silence implies consent, of course, you have no answer to give. Your service must be doing well. It's not about selling products with chronic defects and providing service, but about selling trouble-free products that won't need service. At the very least, your Customer Service should have been result-oriented by offering a new device without chronic defects when the first issue arises (after spending 1.5 months in service). You are harming yourselves as well. Your advice to "sell and get rid of it" explains the situation.