HP Delayed My 14th-Gen Laptop Repair for 3 Months Without Offering a Replacement

In September 2024, we purchased a 14th-generation HP computer. When the device arrived, there were two spots on the screen about the size of chickpeas. We immediately sent the computer to the service center, where we were told that a replacement part needed to be ordered from abroad. The repair process exceeded the expected timeframe. We requested a refund but were told that would take a minimum of three weeks, which was too long since my brother, a computer engineering student, needed the device for school. They never offered a replacement or a similar product. Despite expressing our rightful frustration, no one took responsibility. We were even told to "complain wherever we wanted" and were indirectly threatened with longer wait times. I’ve been asking Ms. Ö****, a customer representative, to have her coordinator call me back for two weeks, but there has been no response. I appeal to HP officials—waiting three months for a ₺52,000 computer is unacceptable. Please assist us.