I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business days, they refused to provide one. Upon realizing my right to a refund, I emailed h************@hpdestek.com. They responded that the mainboard was on its way and assured me the problem would be fixed upon replacement. Concerned about further issues, I asked about the process if it fails again after mainboard replacement. They assured me it wouldn't be sent without being sure of the repair and promised to support if issues persisted. My laptop returned from repair on March 14 after nearly 40 days without a replacement, and by April, it resumed showing "Boot Device Not Found" and making noise. In a June 13 call with customer service, despite acknowledging they sent a faulty product, they offered no support and hinted at a fee for the repair period nearing 40 days. I demanded a refund, highlighting HP's responsibility for the RAM and mainboard, purchased together. Refusing repair, I will also file a complaint with the Consumer Arbitration Board. The empty box needed for repair by June 13 hasn't arrived; when it does, I demand a refund.
If you're thinking about buying HP products, take a moment to read my complaint for your own benefit. My HP laptop stopped working, so I took it to BDH Bilişim, which is HP's authorised service centre in Maltepe. I personally delivered it on May 10, 2024. I stressed the importance of getting the rep...
My laptop, which I sent to HP Repair Center during the warranty period, was not delivered on time in violation of consumer rights. Due to the first problem, my laptop entered the HP repair center on 27.09.2024. After the motherboard repair was completed, it left the service on 15.10.2024 and arrived...
Since April 4, 2023, to December 25, 2023, my laptop's motherboard failed thrice, with additional repairs including keyboard replacements. After two motherboard replacements, on the third instance, I was offered a new device, only to receive the same faulty motherboard. It arrived around December 20...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
My first HP Omen laptop malfunctioned on July 31, 2023, and was sent for repair under Service Ticket No: WO-022224415. When the 20 working-day repair period was exceeded, I requested a replacement. However, customer service representative Ö*** K*** initially resisted, speaking rudely on the phone an...
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