I entrusted my laptop to HP service for routine maintenance and checks 12 days ago (May 3, 2024). While it was returned the next day under warranty, a tedious and costly process unfolded once the warranty expired. They demanded exorbitant fees of ₺1,250 for maintenance and ₺1,837.20 for battery replacement. Accepting these fees, expecting swift service as during the warranty period. However, HP took about a week to approve the payment. The service stated they were awaiting approval from the Netherlands and couldn't proceed with any work. This process was incredibly frustrating and suffocating. Even after payment approval, they said they awaited part approval from the Netherlands. After waiting for several more days, I contemplated canceling, but was told to wait for HP's cancellation approval. Eventually, after over 10 days, I received my laptop back without any maintenance done. Now, I'm awaiting HP's payment to be credited to my account, which is yet another tiresome policy, expecting it within 30 business days. If you can't provide the service, it's best to withdraw from the Turkish market.
The lid hinge of my HP laptop, which I bought from America about 2.5 years ago, was broken. I contacted HP Customer Services in Turkey and initiated a damage report. They investigated the device's serial number, model, and warranty status. After connecting by phone, they inspected the broken hinge a...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
Toward the end of 2023, I purchased an HP 250 G9 723P4EA i7-1255U Notebook computer. However, I did not begin using it until the eighth month. The device had problems starting up and running slowly from the start. We took it to the authorized service center on September 4, 2023, and it's been two mo...
If you're thinking about buying HP products, take a moment to read my complaint for your own benefit. My HP laptop stopped working, so I took it to BDH Bilişim, which is HP's authorised service centre in Maltepe. I personally delivered it on May 10, 2024. I stressed the importance of getting the rep...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
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