On April 17, 2023, I purchased an HP monitor. Upon receiving it, I encountered issues and sent it for warranty service. Shortly after, I was informed that a part had been ordered from abroad. Despite receiving a replacement, the problem persisted. On June 25, 2024, while my warranty was still valid, I contacted HP Turkey. They requested a video of the issue. Despite complying, responses were delayed, and technical support proved unhelpful, citing inability to provide necessary parts. Amazon Turkey acknowledged my right to return or exchange within the warranty period, but HP refused, claiming it had been more than six months since purchase. Despite having successfully exchanged products with other brands after the six-month mark in the past, HP denied my request, leaving me without a resolution.
Toward the end of 2023, I purchased an HP 250 G9 723P4EA i7-1255U Notebook computer. However, I did not begin using it until the eighth month. The device had problems starting up and running slowly from the start. We took it to the authorized service center on September 4, 2023, and it's been two mo...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
Since April 4, 2023, to December 25, 2023, my laptop's motherboard failed thrice, with additional repairs including keyboard replacements. After two motherboard replacements, on the third instance, I was offered a new device, only to receive the same faulty motherboard. It arrived around December 20...
I entrusted my laptop to HP service for routine maintenance and checks 12 days ago (May 3, 2024). While it was returned the next day under warranty, a tedious and costly process unfolded once the warranty expired. They demanded exorbitant fees of ₺1,250 for maintenance and ₺1,837.20 for battery repl...
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