HP Sold Me a Victus 16 Laptop That Started Having Screen Issues After 1 Year

Süleyman
March 23, 8:23 pm
41

I purchased an HP Victus 16 gaming laptop in December 2023, and at the beginning of 2025, it started experiencing a screen blackout issue. While playing games, the screen goes black and stays that way for a while; when it eventually comes back, if I don’t close the game, the same issue keeps repeating. When I reported this to HP support, they told me a case had been opened and that I would be contacted as soon as possible regarding a solution. However, it has been nearly two months since I reported the problem, and I still haven’t received any response. It feels like they are ignoring me simply because I chose to trust them and acted in good faith. Facing such an issue barely a year after purchase and receiving no support makes me question the brand’s reputation. I kindly request that my issue be resolved as soon as possible.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

HP Victus 16 Black Screen Crash - Freezes Down While Gaming

Abdulaziz
September 28, 2:02 am
19
1
Burak is completely dissatisfied with the result

HP Ignored My Laptop Hinge Issue and Treated Me Poorly Instead of Helping

Burak
September 05, 2024 7:25 pm
46

HP Victus 15 Laptop Battery Draining and Low FPS Issue

Yusuf
January 22, 2024 12:22 am
83
1
Zey is completely dissatisfied with the result

Low-Performing HP Victus Gaming Laptop

Zey
September 04, 2023 5:03 pm
34
1
Emre is completely dissatisfied with the result

HP Victus 16-r0013nt Hardware Failure After Service Instructions

Emre
August 21, 10:31 pm
23
Report a Similar Issue