HP Victus – Two Motherboard Failures and No Refund for 37 Days

To HP Turkey and Relevant Authorities, In HP Turkey’s response on the Şikayetvar platform, it is stated that, “Our customer relations representative Erkan E. has been contacted and information has been provided regarding the issue.” However, this statement does not reflect the truth. HP did contact me, but only requested my invoice and stated that it would be checked during the day. Although I sent my invoice to the requested email address, I have not received any response and no clear information has been provided regarding my refund. Moreover, the HP Victus 16-s0044nt model laptop that I purchased on December 16, 2023, became unusable due to a motherboard failure again on April 8, 2025, and was delivered to HP technical service. My device has been in service for 37 days, and HP has not provided a transparent and written solution. The grievance I have experienced during this process: Despite submitting my invoice and contacting customer service multiple times, I have not received any written or phone response. Due to current market conditions and inflation, the HP Victus 16-s0044nt model with the same features is no longer sold, and the equivalent model, HP Victus 16-s0046nt, is being sold for 47,999 TL on HP Store and Hepsiburada. My request from HP authorities: To provide me with a clear and written explanation. To urgently process the refund for my device based on the current market value of 47,999 TL. To compensate for the grievance I have experienced. I will continue to follow the process on this platform until my issue is resolved. Sincerely, Erkan Erten

To HP Turkey and Relevant Authorities, My grievance continues due to the uncertainty and constantly postponed solutions I have experienced with HP Turkey. The fact that I was contacted only 5-10 minutes after sharing my complaint on the Şikayetvar platform at 17:32 clearly shows that if I had not written this complaint, I would not have been contacted at all. In this call, I was told that my refund request would be 'submitted for approval' and would take 7 business days, and then my file would be forwarded to HP’s overseas unit, which would also take some time. In other words, I am faced with a constantly prolonged, uncertain, and non-transparent process. If I have to write a complaint to get contacted and if no other process accelerates the solution except for these complaints, it is clear that there is a serious problem with customer satisfaction and solution orientation here. I demand that the issue be resolved urgently and that this uncertainty be ended. Sincerely, Erkan Erten