HP Laptop's Keyboard Broken, Month-Long Repair, No Replacement Offered
I bought an HP laptop just four months ago, and the keyboard already broke. I sent it in for warranty repair a month ago, and they still haven't fixed it! All they say is "it's in repair." What kind of repair takes a month? It's just a keyboard replacement! I'm still paying for this thing, and I can't even use it. Every time I call, they give me the same excuse. I'm fed up! Either give me my money back or fix my laptop right away. This is ridiculous customer service from a big company like HP. It's the only laptop I have so I'm just stuck without it. They know this, I tell them this all the time whenever I call but is it ignorance or on purpose I can't really tell. If they don't have the pieces and parts, they can always offer replacement or gift card but they aren't willing to. So weird.
Dear Sir/Madam, We would like to provide you with some information regarding the complaint our customer Mehmet Emin K. has written on your site. Following the article published on your site, our Customer Relations Officer has contacted Mehmet Emin K. and provided information on the matter. We present the issue for your information and wish you good work. Sincerely, HP Turkey Corporate Products Customer Relations
