HP Delayed Replacing My Faulty Victus 16 s 0046nt Despite Ruling

I purchased an HP Victus 16 s-0046nt laptop. In its 8th month, the "W" and "S" keys started to stick and sometimes stopped working entirely. Customer support applied a BIOS update which temporarily resolved the issue. However, in the 11th month, the same problem occurred again. When I contacted them, they repeated the same procedures, but the issue persisted. I documented the problem with a video and sent the laptop in for service. The initial inspection claimed that there was "no problem." I insisted on a re-examination, and although the device stayed in service for a month, they still claimed no fault was found. I contacted customer support multiple times and requested to speak directly with a technician, explaining that I am a physically disabled software developer and could help identify the issue. They refused and said they would pass on any information I provided. The laptop was returned to me, but the very next day, the issue occurred again. I documented it once more and was told to send it back for a more detailed inspection. I asked for a replacement unit during the inspection period since I need the laptop for work, but this was denied. As a result, I filed a complaint with the Consumer Arbitration Committee and won the case. The decision was that the product should be replaced with a fault-free equivalent. However, HP’s vendor objected to the decision, claiming I was a "commercial user" and thus not eligible for the ruling, and they filed a lawsuit. Shortly after, HP contacted me and said they would comply with the committee's decision and replace the device. The vendor then withdrew the lawsuit. I sent the laptop for replacement, and HP told me it would take four weeks for the new device to arrive. Three weeks later, I followed up and was told it would arrive on May 14 (which is eight weeks after they received the laptop). When I asked why it was taking so long, they said it was due to "part procurement." I reminded them this was supposed to be a brand-new device, not a repaired one. They vaguely replied, “the parts that make up the laptop,” and refused to provide further details. In conclusion: While the Victus line may be attractive in terms of design and specs, HP’s customer service and technical support are unhelpful and uninformed. I truly regret not spending a little more on a brand that values customer satisfaction. I would have avoided this much frustration and inconvenience.