I'm dealing with a company that doesn't even have any information about the computer I gave to the technical service. My HP Omen 16 device, which I delivered on the 3rd, was waiting for a motherboard order due to its chronic fault, and then an adapter cable. When I called to get information about this process, a person named C*** responded in a mocking manner and didn’t even know what had been done to the device. Every day, they are told the issue is urgent, but there's no seriousness or progress. He says he came from out of town to get information, but in 3 days, it will have been 20 days since the device was in the service. Parts are being ordered piece by piece. I’ve never seen such a disgraceful institution before. I'm fed up with HP; it's a miracle it's lasted this long. Nothing is sufficient—neither the engineering, the technical service, nor customer service. Customer service responds with careless and mocking attitudes, as if the customer is one of them. It’s a worthless company. After 3 days, I will personally go to court and seek my rights, and if necessary, I will fight tooth and nail to get my rights. This is the language you understand!
The return process of my HP Victus 16 laptop has been ongoing for 3 weeks, but the return forms have still not been sent and I have not received proper updates. For the past 2 weeks, we have only been waiting for the forms, but each time we contact you, we are being ignored. My device with service n...
Because my HP Omen 17-ck0000 computer's keyboard and other parts were defective, I paid for it on 08.03.2023, shipped it, and sent it for repair. Because I know it will take so long, I found a replacement computer and am attempting to manage it with the old one. The last piece, the keyboard, appears...
Last November, I bought an HP Victus 15-fa1042nt Intel i5-13500h 16GB RAM 512GB SSD 6GB RTX4050 15.6 laptop from Teknosa. I noticed an issue with the hinge of the laptop and contacted HP to confirm it. HP confirmed the issue and asked me to send the laptop in. They quickly created a shipping code th...
My laptop, which I sent to HP Repair Center during the warranty period, was not delivered on time in violation of consumer rights. Due to the first problem, my laptop entered the HP repair center on 27.09.2024. After the motherboard repair was completed, it left the service on 15.10.2024 and arrived...
I handed over my computer to HP for repair on April 5th. Despite the holidays passing, including April 23rd and May 1st, and more than 20 business days, my device wasn’t repaired. I exercised my legal right to product replacement through customer support. A representative from customer loyalty reach...
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