HP Ignored My Laptop Hinge Issue and Treated Me Poorly Instead of Helping

I will share with you the issues I experienced with the HP representatives who contacted me through Şikayet Var. Friends, HP is absolutely a regret. From now on, I will definitely not recommend it to anyone around me. They contacted me on Friday and said they would help me and asked me to send the invoice. At first, I thought they were joking because the invoice was required for the repair, and I had placed the invoice on top of the box. They said the invoice would be sent to them by Monday at the latest, but no one contacted me afterward. I called to ask for information, and they said the invoice had not been sent to them and that they would contact me once it was received. It has now been over a week, and they still haven't called. They said a technician had been assigned, but how could the technician not see the invoice when opening the box? On Monday (September 16), I called HP and said that the Consumer Arbitration Committee process takes a long time, but I would apply if they didn't resolve the issue quickly because I didn't want to wait any longer. They reported it as an emergency to the coordinator and said I would be called by the next day at the latest. I didn't go to the Consumer Arbitration Committee, thinking they would call on Tuesday. Today is Wednesday, and I went to complete my writings, petitions, and documents for the Consumer Arbitration Committee complaint. I received a message saying something like my computer was approved for repair. I called immediately and explained everything, saying I didn't want a repair and complained about the coordinator. As soon as I hung up, I completed my application to the Consumer Arbitration Committee. Friends, today marks the 32nd business day. HP absolutely does not care about this much victimization. They do not care about the customer at all. Even if they seem to care, it's just to impress you; they do not try to solve the problem. They just say they are interested, and that's it. If you are reading this text, think about what will happen if your computer has a malfunction. It is concerning to have such an issue with a device that can still be considered new. I will definitely not choose HP again. During this prolonged process, the prices of other equivalent computers continued to rise, but they do not care about this loss. As a result, HP did not solve my problem, and I went to the Consumer Arbitration Committee. During this process, my money lost more value, and I suffered both financially and emotionally. This is our outcome; I hope the Consumer Arbitration Committee makes the best decision as soon as possible.

On November 13, 2024, HP called me on November 12 and demanded 3.8k for a product they acknowledged had a chronic defect. About two months ago, they had asked for 4.2k. Today, for the second time from the service (they sent the first message when the computer reached them), they sent a message saying the repair was not completed. Friends, don't waste your money. Yes, maybe the computer might be nice, but these are technological devices, and if a problem arises, you'll be miserable with your money. Really, both the value of my money decreased and my health suffered from stress. I do not forgive them.

I'm making a correction: I learned that both prices they mentioned are around 3.9k and are the same. Besides that, they tried to forcefully send the computer to me in the evening and threatened me by saying that if I didn't pick it up from the courier and something happened to it, all the responsibility would be mine, and they told me to take it. When I called and asked Alo 175, I learned that if I accepted it, it would mean I accepted their offer, so it seems like they were trying to scare me into taking it.