Hotels.com reservation not found

I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all. ...

On July 21, 2025, I booked a 3-night hotel stay in Germany through Hotels.com. However, I unknowingly created two different accounts using two separate email addresses — something that seems to be a flaw in their system, as they don’t flag duplicate accounts or offer an easy way to merge or manage t...

I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t...

I made a mistake and accidentally booked a reservation through Hotels.com for a date one year later. While I was on the road, I called the hotel to confirm the booking, and they told me there was no such reservation. When I checked again, I realized the reservation was indeed made for the following ...

I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...

My friend and I organized a vacation, and they took care of all the reservations through Hotels.com. Unfortunately, I am no longer in touch, and I do not have any access to the booking information. I can't recall the name of the hotel, and when I reached out to my friend, they didn't get back to me....

I made a hotel reservation online through Hotels.com and paid a significant amount for the booking. However, I am now unable to cancel it. When I downloaded the app to manage my reservation, it says there is no booking associated with my account. This is extremely frustrating—I followed all the ste...

I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp...

I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I received a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no o...

Hello. I experienced this exact issue back in the summer of 2023, and sadly, it's now happening again in 2025. I booked a hotel through Hotels.com, only to be contacted later—not by the platform, but by the hotel itself—telling me they are under renovation and don’t even have a confirmed reopening d...

I’ve been a loyal Hotels.com customer for a long time and never had any major issues—until now. During my most recent stay, I encountered a problem that required me to contact customer service. That’s when everything started going downhill. I couldn’t reach a real person. I sent an email explaining...

On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed address, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str...

I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...

I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized there's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims...

I booked a hotel in Baku through Hotels.com, but when I arrived at the property, I was shocked to find out that the hotel had no record of my reservation. I was left stranded with nowhere to stay, even though I booked through the official Hotels.com website. I immediately tried to contact Hotels.co...

I booked a hotel in Tbilisi through Hotels.com, but the hotel notified me that they had closed and wouldn’t be able to accommodate us. Despite this, Hotels.com refused to refund the payment. The hotel confirmed that they didn’t receive the payment and even sent an email saying the booking was made t...

I booked a stay at Değirmenburnu Residence Bodrum through the Hotels.com app for December 31, 2024, to January 1, 2025. I specifically chose this reservation because the app offered a "Pay at Check-In" option. However, just three days before my stay, the reservation was cancelled, citing "payment co...

Think twice before making a transaction through Hotels.com. On November 5, 2024, I made a 20-day reservation for April 1–20, 2025, at the Four Points by Sheraton Munich Arabellapark Hotel in Germany via Hotels.com for a business trip. However, since my visa was not approved, I canceled the reservati...

I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...

We made a 3-night reservation from Hotels.com at Thailand - Deevana Patong Resort & SPA Hotel. We checked in at the hotel and our money was stolen from the locked safe on the first night. Despite the police reports and images, and even the issue was reported to the country's embassy, ​​I wrote many ...

Hello, I was unable to receive the service associated with Hotels.com travel program number 72059799100707 because the hotel in question had been closed for two months. It is absolutely unacceptable that you were unaware of this situation and failed to inform me. After a very long journey in our pri...

On October 26, 2024, I made a hotel reservation through Hotels.com. Upon arrival, I was told that my reservation wasn’t showing, and no rooms were available. I had already paid for the room, but no solution was provided. At 10 PM in Istanbul, I found myself without a place to stay, along with my gir...