I made a reservation for Leila Mansion Hotel in Tekirdağ via Hotels.com on 12 May and fully paid the accommodation fee o...f ₺2,992 by credit card at the time of booking. My Hotels.com reservation/confirmation number is 72074260696981. On 13 May, when I went to the hotel to check in in the evening, I w
I made a reservation through Hotels.com for Otel Nil Fırat with confirmation number 72069582771748. The stay was booked ...with a check‑in date of 31.12.2025 and a check‑out date of 02.01.2026, and I paid 2,339.98 by credit card. However, when I arrived, the hotel could not find my reservation at all.
On July 21, 2025, I booked a 3-night hotel stay in Germany through Hotels.com. However, I unknowingly created two differ...ent accounts using two separate email addresses — something that seems to be a flaw in their system, as they don’t flag duplicate accounts or offer an easy way to merge or manage t
I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they ...told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t
I made a mistake and accidentally booked a reservation through Hotels.com for a date one year later. While I was on the ...road, I called the hotel to confirm the booking, and they told me there was no such reservation. When I checked again, I realized the reservation was indeed made for the following
I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reserv...ation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any
My friend and I organized a vacation, and they took care of all the reservations through Hotels.com. Unfortunately, I am... no longer in touch, and I do not have any access to the booking information. I can't recall the name of the hotel, and when I reached out to my friend, they didn't get back to me.
I made a hotel reservation online through Hotels.com and paid a significant amount for the booking. However, I am now un...able to cancel it. When I downloaded the app to manage my reservation, it says there is no booking associated with my account. This is extremely frustrating—I followed all the ste
I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To... my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp
I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I rec...eived a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no o
Hello. I experienced this exact issue back in the summer of 2023, and sadly, it's now happening again in 2025. I booked ...a hotel through Hotels.com, only to be contacted later—not by the platform, but by the hotel itself—telling me they are under renovation and don’t even have a confirmed reopening d
I’ve been a loyal Hotels.com customer for a long time and never had any major issues—until now. During my most recent st...ay, I encountered a problem that required me to contact customer service. That’s when everything started going downhill. I couldn’t reach a real person. I sent an email explaining
On April 5, 2025, I booked a stay at a property called Jash Bedroom through Hotels.com. When we arrived at the listed ad...dress, we were shocked to find out that the hotel simply didn’t exist. We tried calling multiple times but couldn’t reach anyone—no staff, no management, no help. We were left str
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrive...d at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co
I made a hotel reservation through Hotels.com, but when I arrived, the hotel couldn't find my reservation! I realized th...ere's a mistake: the booking date and possibly my email address were recorded incorrectly. My order number is 72061587395198 under the name Mert N***.** Right now, the hotel claims
I wanted to make a hotel reservation for July on 04.03.2025 through Hotels....com. When I entered my card information to view the installment options, th
I booked a hotel in Baku through Hotels.com, but when I arrived at the property, I was shocked to find out that the hote...l had no record of my reservation. I was left stranded with nowhere to stay, even though I booked through the official Hotels.com website. I immediately tried to contact Hotels.co
I booked a hotel in Tbilisi through Hotels.com, but the hotel notified me that they had closed and wouldn’t be able to a...ccommodate us. Despite this, Hotels.com refused to refund the payment. The hotel confirmed that they didn’t receive the payment and even sent an email saying the booking was made t
I booked two rooms using the Hotels.com app and completed the payment onlin...e. Approximately thirty minutes later, I got a call from the hotel letting
I booked a stay at Değirmenburnu Residence Bodrum through the Hotels.com app for December 31, 2024, to January 1, 2025. ...I specifically chose this reservation because the app offered a "Pay at Check-In" option. However, just three days before my stay, the reservation was cancelled, citing "payment co
Think twice before making a transaction through Hotels.com. On November 5, 2024, I made a 20-day reservation for April 1...–20, 2025, at the Four Points by Sheraton Munich Arabellapark Hotel in Germany via Hotels.com for a business trip. However, since my visa was not approved, I canceled the reservati
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. W...hen I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con
We made a 3-night reservation from Hotels.com at Thailand - Deevana Patong Resort & SPA Hotel. We checked in at the hote...l and our money was stolen from the locked safe on the first night. Despite the police reports and images, and even the issue was reported to the country's embassy, I wrote many
Hello, I was unable to receive the service associated with Hotels.com travel program number 72059799100707 because the h...otel in question had been closed for two months. It is absolutely unacceptable that you were unaware of this situation and failed to inform me. After a very long journey in our pri
