I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I received a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no one from Hotels.com even bothered to notify me.
I had already made travel plans based on this reservation. The hotel told me to cancel, but Hotels.com remained completely silent. Worse, trying to reach their customer service is a nightmare—there's no clear way to get help, no proper support, and no accountability.
This lack of communication is outrageous. If a reservation becomes invalid for any reason, Hotels.com should be the first to inform the customer and offer immediate solutions. Instead, I was left to find out last minute, with no alternative and no assistance.
I’m incredibly frustrated with Hotels.com. I canceled my reservation directly through their website, but when I contacted the hotel to confirm, they said they hadn’t received any cancellation notice. This left me confused and concerned about being charged or penalized. What’s worse is that it’s imp...
On June 28, 2025, around midnight, I made a reservation through Hotels.com intending to check into the hotel immediately for a one-night stay. However, after booking, I noticed that no time was specified in the confirmation, which made the entire reservation unclear and practically useless for my si...
I booked a vacation through Hotels.com, and everything seemed to go smoothly—until I realized I never received my reservation code. Without this code, I can’t confirm my stay directly with the hotel, and worse, I can’t reach Hotels.com support by any means. I’ve tried using the app, website, and any...
I attempted to cancel a reservation made through Hotels.com, but the process has been a complete nightmare. Despite multiple attempts, I cannot cancel my booking, and the company has failed to provide any response or assistance. The hotel I reserved contacted me, requesting updated card information,...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
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