I booked a stay at Değirmenburnu Residence Bodrum through the Hotels.com app for December 31, 2024, to January 1, 2025. I specifically chose this reservation because the app offered a "Pay at Check-In" option. However, just three days before my stay, the reservation was cancelled, citing "payment could not be processed" as the reason.
When I tried to rebook, I found that the price had doubled, adding to my frustration. Hotels.com customer service is impossible to reach, as the automated system keeps redirecting me to irrelevant options. The hotel itself showed no concern for the situation.
I demand an explanation and a resolution to reinstate my reservation at the original price. This experience has been incredibly disappointing, and I expect better service from both Hotels.com and the property.
I made a reservation for 3 nights in Marmaris through Hotels.com.tr on July 10, 2024, and paid a fee of ₺29,000. However, when I checked my credit card, I was charged ₺30,500, resulting in an extra ₺1,500 charge. When I inquired with the bank, they suggested it might be due to an exchange rate diffe...
In August 2024, I booked a vacation at Eras Hotel Alanya through Hotels.com, and the payment was taken during the reservation process. However, when we arrived at the hotel, they asked us to make another payment. This resulted in a double charge, forcing us to pay twice the price for our stay. Despi...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
On February 9, 2025, I made a reservation through Hotels.com, only to arrive and find out that the hotel was completely closed. I was left stranded at the door with no way to check in, and to make things worse, I couldn't reach a single Hotels.com representative for help. I’ve been using this platf...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
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