I booked a hotel in Tbilisi through Hotels.com, but the hotel notified me that they had closed and wouldn’t be able to accommodate us. Despite this, Hotels.com refused to refund the payment. The hotel confirmed that they didn’t receive the payment and even sent an email saying the booking was made through Hotels.com. I’ve had hundreds of back-and-forth emails with their customer service, but all I get are the same generic responses. I was told that since there are no records in Turkey, I can’t file a complaint. This lack of accountability is infuriating, and I’m stuck with no resolution. Hotels.com needs to step up and issue my refund immediately.
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
I booked and paid for a hotel reservation in Greece through Hotels.com, expecting a smooth and reliable experience. However, the very next day, a hotel staff member personally called me to say they had no available rooms and would cancel my reservation. This was extremely frustrating, especially sin...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I booked a hotel in Cyprus through the Hotels.com app, but since it was my first time visiting, I wasn’t familiar with the geography. Without realizing, I accidentally booked a property located in the Greek Cypriot region, where Turkish citizens are not permitted to enter through the northern border...
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