I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system.
I was completely stranded, and to make things worse, I couldn’t reach Hotels.com support through any of their phone numbers. The hotel made it clear that this wasn’t a mistake—they simply don’t work with Hotels.com. I then tried to request a refund through the site, but because it was already the check-in date, the platform wouldn’t allow a cancellation or refund.
This is unacceptable. I paid ₺ for a stay that never existed in the eyes of the hotel, and now I’m left without accommodation or a refund. I’m sharing this here because I’ve been ignored through regular support channels, and I’m determined to get my money back.
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev...
I made a hotel reservation through Hotels.com and paid the full amount. Two days later, the hotel called me and said they would not be operating during the month of May, so I needed to cancel the reservation and that they would issue a refund (Sufi Homes - Konya). They also sent an email through the...
I booked a reservation through Hotels.com with confirmation number 73155126524270. The total amount, including VAT and all applicable taxes, was clearly shown as ₺2852.10 at checkout. A discount was also applied during the transaction. However, when I checked my bank statement, I was shocked to see ...
I made a prepaid hotel reservation through Hotels.com for Sufi Homes in Konya. Two days after the booking, I received a call directly from the hotel informing me that they would be closed for the entire month of May. They asked me to cancel the reservation and assured me that I would be fully refund...
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